How to Close/Delete Your Account

Before deleting your account, please download back-ups of any projects or publications you had on your account.

To delete your account, you will need to login, then click the link to "My Account" located on the left side menu.


On the "My Account" screen, click the button in the upper right corner of the screen labeled "Edit Account"


On the "Edit Account Details" screen, click the tab labeled "Security". The "Delete Account" button is located in the bottom right corner of that screen.


Once you click the "Delete Account" button you will be asked to confirm that you want to delete your account. Click the button labelled "Yes".


You will be asked one last time to confirm the deletion request. To complete the deletion, click the button labelled "OK".


Your account will be deleted immediately upon confirming the request. Afterwards, you will be redirected to the FastPencil homepage. Your account and all projects and publications in the FastPencil Marketplace will be deleted.  To remove any publications you have that were distributed Globally, you will need to take the additional step of contacting customer support and requesting their removal.


Alternatively, once you login, copy and paste the below URL into the address bar of the browser and press the enter key on your keyboard:

That will take you to the delete account page directly. You will then be prompted to go through the account deletion confirmation steps outlined above.

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